Terms & Conditions

ANDINO ALPACA

The www.andinoalpaca.com website is owned by: tradersouth limited, registred in england under company number 09108113 with a registred office at 63-66 hatton garden, london england, ec1n 8le. Our vat registration number is gb 212 7553 28.

1. ENQUIRIES

For enquiries about your order please contact us at andino alpaca on: customer service @andinoalpaca.Com alternatively, you can call us on +(44) 784 170 7848.

2. PAYMENT OPTIONS

We accept american express, mastercard, visa, visa delta, visa debit, visa electron, visa purchasing, solo, switch, and jcb cards. Apple pay, pay pal and g pay.

Discounts. The calculation for offers and discounts is the difference between the price and the discounted price.

Please note: all sales are in pounds sterling and are converted by the customer's credit/debit card issuer into their local currency at the exchange rate prevailing at the time of billing.

3. DELIVERY

Christmas and new year deliveries

Orders placed over the christmas and new year period will be delivered by the end of the second week of the new year. We will notify all customers via email with tracking details.

4. DEFECTS

We will make every effort to ensure that all goods will be of satisfactory quality. Should you find this is not the case you should return the goods to us within 14 days of delivery, unworn and in the original packaging, with the labels still in place, including a description of the alleged defect. Where there is a valid claim, we will either replace or repair the goods free of charge, or refund you the full price if you so wish.

All purchases of goods from our website are governed by english law and any dispute shall be subject to the jurisdiction of the english courts.

5. SIZES AND COLOURS

Whilst we make every effort to be as accurate as possible, we are happy to send colour swatches to verify reproduction on the website is an exact match with the item sent.

6. OPENING HOURS

You can order online at any time: orders will be processed during working days (monday to friday 09:00 to 17.30)

7. SECURITY

Andino alpaca payments are processed by shopify secure servers. This system employs encryption and firewalling for maximum security and protection against fraud and hackers.

Orders created at nil value when the site is on test or at the shipping cost will not be transacted.

For more information about worldpay go to www.worldpay.com

8. BROWSER REQUIREMENTS AND SETTINGS

Andino alpaca has been designed and built on shopify according to current practices and the gdpr, pci dss, and ssl guidelines. We have undertaken functionality, cross-browser and accessibility testing for the current range of browsers. We also expect the site to be functional in older versions of the available browsers. However, we do not accept responsibility for the site’s functionality in older versions of browsers or custom setups on private computers.

In consideration of your tacit agreement andino alpaca will preserve such as private, confidential and secret and will not use such data, information other than for offers relating to andino alpaca internet sales and mailings of our newsletter andino alpaca 

DISPUTES.

An (odr) online dispute resolution platform has been set up by the european commission and is available here: http://ec.europa.eu/consumers/odr/

Please refer disputes to this body.

10. NEWSLETTER

Subscription to our newsletter: andino alpaca journal is free and will enable us to send you news of promotions and product previews. All newsletters will include an unsubscription option.