Privacy policy
Andino Alpaca (Tradersouth Limited) is committed to respecting and maintaining the privacy of our online visitors. We recognise the importance of protecting your personal data. Our Privacy Policy explains what information we may collect, how we gather this data, what we may use it for and who, if anyone, the information might be shared with. We reserve the right to make changes to this Privacy Policy, please check back from time to time to ensure you are aware of any changes.
How we use your data
Andino Alpaca may use your data for the following purposes:
· Confirming your identity
· Delivering our products and services to you. We may need to share personal data with some of our service partners including IT and delivery service providers to achieve this
· Contact you electronically, with your consent, about any promotional offers
· Tailor our website content to your individual needs
· Manage customer service interactions (including refunds) with you
· Gather customer insights to better understand your needs, now and in the future.
What personal information we may collect?
· Your name
· Contact details including billing and postal address, telephone number/s and email address
· Your payment card details
· Orders placed by you
How we collect your data?
Our website uses cookies to collect information about users’ activities, including browsing and purchasing behaviour.
What are Cookies?
Cookies are small pieces of text data placed on your smart phone, tablet, or laptop when using websites to remember information about you, enhance your browsing experience and to personalise content.
Consent for use of Cookies
When you view our website for the first time, you will see a pop-up cookie notification. This informs you that our website uses cookies and provides you with options such as accepting all cookies, rejecting all cookies, except essential ones, or accepting only certain cookies.
Essential cookies
Essential cookies are those that are necessary for a website to function as intended, such as remembering your basket content and facilitating payment transactions. These are automatically placed on your device when you access a website. They do not require user consent, and you cannot opt out of these cookies.
Non-essential cookies
With your consent, we also use non-essential cookies for the purposes set out below:
· To enhance the site and services
· Show personalised content based on your interests
· Display personalised or generic adverts
· Measure the effectiveness of adverts, marketing and promotional communications
You can use our site and complete transactions without consenting to non-essential cookies but some of the website’s functionality may be impacted.